Hi, I’m

Mohamed Shifaq Hasni

I keep

IT Support Engineer in Colombo with L1 and L2 experience across networking, Sophos firewalls, Active Directory and helpdesk operations. I also build small web systems in PHP and React.

Get in touchSee my experienceDownload resume
Portrait of Mohamed Shifaq Hasni in a light blue shirt

About me

I hold a Higher National Diploma in IT and a Bachelor of Information Technology. I like finding the root cause of a problem, fixing it once, and writing it down so the next person can fix it faster.

100+users supported at Konnect BPO
25%faster IT support at SEUSL
3IT roles since 2021

Skills

Technical support

L1 & L2 supportHardware troubleshootingSoftware troubleshootingRemote supportIncident management

Networking & security

Sophos FirewallVLANsTCP/IPLAN setupConnectivity troubleshooting

Systems administration

Active DirectoryUser accounts & groupsPermissionsWindows installation

Helpdesk

Ticketing systemsPrioritizationSLA resolutionDocumentation

Development

PHPPHPMailerReact.jsJavaScriptHTML & CSSRBACAgile

Languages

English (fluent)Tamil (native)Sinhala (intermediate)

Experience

Latest

IT Support Associate (L1 / L2)

Konnect BPO Technologies (Pvt) Ltd, Colombo

  • Supported 100+ users in a fast-paced BPO, resolving escalations through the ticketing system within SLA.
  • Supported Sophos Firewall and configured and troubleshot VLANs for secure, segmented networks.
  • Managed Active Directory accounts, password resets, groups and permissions.
  • Documented incidents and fixes to build a reusable knowledge base.
South Eastern University of Sri Lanka campus entranceInternship

IT Support Engineer Intern

South Eastern University of Sri Lanka, Oluvil

  • Improved IT support efficiency by 25% across hardware, software and network issues.
  • Set up LAN connectivity and IP configuration; replaced NICs and CMOS batteries.
  • Built an Inventory Management System with PHP and React.js, secured with input sanitization and RBAC.
  • Worked in an Agile team on testing, bug fixes and enhancements.
Bairaha logoFull time

IT Assistant

Bairaha Farms PLC, Colombo

  • Gave on-site support for workstations, printers, networks and applications across branches.
  • Maintained ERP and POS systems and ran preventive maintenance.
  • Kept records of IT assets and support activity for reporting.

Projects

Final year project

Car Rental System

A web-based rental system for vehicle listings, customer bookings and rental records. PHPMailer sends booking confirmations, and input validation protects user data.

PHPPHPMailerHTMLCSS

HNDIT first year project

Food Delivery System

An online ordering site where customers browse menus, fill a cart and place orders. A PHP backend manages menu items and order records.

HTMLCSSJavaScriptPHP

Education

Bachelor of Information Technology (Top-up)

Lincoln University College, Malaysia

Higher National Diploma in IT

SLIATE, Sammanthurai, Sri Lanka

Let’s talk

I’m open to IT support, systems and network roles. Send a message and I’ll reply by email.

Download resume (PDF)Shifaqhasnihasni@gmail.com075 482 8393LinkedIn